Shipping Details

FREE EXPRESS WORLDWIDE SHIPPING ON ALL ORDERS! 

Because no one likes paying for shipping. And everyone deserves to love their skin!

Shipping Timelines: 

North America
United States	7-12 business days
Canada	6-12 business days
Mexico	10-15 business days
Note: Shipping to Puerto Rico, Alaska and Hawaii might take 15-20 business days. We do not ship to military addresses (APO/FPO).

Europe
United Kingdom	7-10 business days
Ireland	8-12 business days
Netherlands	10-13 business days
Spain	7-12 business days
Sweden	10-15 business days
Germany	10-15 business days
France	7-10 business days
Italy	8-12 business days
Switzerland	8-12 business days
Rest of Europe	10-15 business days

Australia
Australia	7-12 business days
New Zealand	7-12 business days

Asia
Malaysia	7-10 business days
Saudi Arabia	5-10 business days
Singapore	5-10 business days
United Arab Emirates	7-10 business days
Japan	5-10 business days
Israel	7-12 business days
Rest of Asia	10-15 business days

Africa
South Africa	10-15 business days

International Shipping:

We currently ship to the following countries:

• North America: The United States, Canada, and Mexico.
• South America: Brazil
• Australia: Australia and New Zealand.
• Africa: South Africa.
• Asia: Hong Kong SAR, Israel, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, Thailand, and the United Arab Emirates.
• Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

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Handling:

We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery. By Luna is in no way responsible for any customs or import charges, nor for delays, lost or damaged shipments, or orders sent to incorrect addresses. However, if you have a question about your order, contact us at [email protected] and we’ll assist as much as possible to trace missing parcels or investigate delayed packages.

Tracking your order:

We will send you a tracking number via email once your package has been shipped. Track your package here

Shipping Inquiries:

Please direct any shipping questions to [email protected]. We’ll respond within 2 business days.

Refunds & Returns: 

100-Day Returns: It’s simple: try your device out and if you’re not satisfied with your By Luna beauty tool purchase, send it back and we’ll refund you in full. Click here for more details. One-Year Warranty: All By Luna beauty tools are covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement. Click here for more details.